Privacy Policy For Xclusive Travel Concierge

At Xclusive Travel Concierge, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our website, services, and other offerings. Please read this policy carefully to understand how we handle your data.

1. Information We Collect

We may collect personal information from you when you use our services, including but not limited to:

Personal Identification Information: Name, email address, phone number, postal address, passport number, payment card details, etc.

Travel-Related Information: Travel preferences, booking details, flight itineraries, hotel accommodations, car rentals, and other related information.

Device and Usage Information: Information about your computer, mobile device, browser, IP address, and activity on our website (such as pages viewed, search terms, and transaction history).

Payment Information: Credit card details or other billing information required to process payments.

2. How We Use Your Information

We use the information we collect for several purposes, including:

Providing Travel Services: To process your bookings, manage your travel itinerary, and provide customer service related to your travel needs.

Communication: To send important updates regarding your bookings, travel alerts, promotions, and other information that may be relevant to you.

Personalization: To customize our services based on your travel preferences, making your experience more efficient and tailored.

Marketing: To send marketing communications, promotions, and special offers, if you have opted in to receive such communications.

Legal Compliance: To comply with legal obligations, such as responding to subpoenas, and ensuring compliance with our terms of service.

Security and Risk Management: To ensure the security and integrity of our services and protect against fraud or other illegal activities.

3. How We Share Your Information

We may share your personal information with third parties in the following cases:

Service Providers: We may disclose your information to third-party service providers, such as airlines, hotels, payment processors, and other partners, to fulfill your travel bookings and related services.

Legal Obligations: We may disclose your information to comply with legal requirements, respond to lawful requests, or protect the rights, property, and safety of Xclusive Travel Concierge and others.

Business Transactions: In the event of a merger, acquisition, or sale of business assets, we may transfer your personal information to the successor organization.

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your consent.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to collect information about your browsing activity and preferences. Cookies help us improve your user experience by allowing us to recognize your browser and remember your preferences during subsequent visits. You can control the use of cookies through your browser settings, though disabling cookies may affect your ability to use some features of our site.

We may also use web beacons or similar tracking technologies to analyze website usage patterns and optimize our content and advertisements.

5. Data Security

We implement appropriate physical, technical, and organizational safeguards to protect your personal information. However, no data transmission or storage method is 100% secure. If you have concerns about the security of your data, please contact us immediately.

6. Your Choices and Rights

You have several rights regarding the personal information we hold about you:

Access and Correction: You can request access to the personal information we have on file, and request corrections or updates if any information is incorrect.

Marketing Communications: You may opt out of receiving marketing emails by clicking "unsubscribe" in the email or by contacting us directly.

Deletion: In certain circumstances, you may request that we delete your personal information. Please note that we may retain certain information for legal or administrative reasons.

Data Portability: You can request that we provide your personal data in a portable format, allowing you to transfer it to another service.

7. California Privacy Rights (CCPA)

For California Residents: Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. These rights include the following:

Right to Know: You have the right to request the following information for the 12 months preceding your request:

o The categories of personal information we have collected about you.

o The specific pieces of personal information we have collected about you.

o The categories of sources from which the personal information was collected.

o The purposes for which we collect your personal information.

o The categories of third parties with whom we share your personal information.

Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions (such as if the information is needed for business purposes or to comply with legal obligations).

Right to Opt-Out: If we sell personal information, you have the right to opt-out of the sale of your personal information. To exercise this right, you may contact us or use the opt-out mechanism provided on our website.

Right to Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA. This means we will not deny you services, charge you different prices, or provide you a different level of service based solely on your privacy rights requests.

To exercise any of these rights, please contact us at:

Email: [email protected]

We will respond to your request in accordance with the CCPA.

8. Third-Party Links

Our website may contain links to third-party websites that are not owned or controlled by Xclusive Travel Concierge. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of these websites before submitting any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

10. International Transfers

If you are located outside the United States, your personal information may be transferred to and processed in countries that may have different data protection laws than those in your country of residence. By using our services, you consent to the transfer and processing of your information in accordance with this Privacy Policy.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the updated policy will be effective as of the date of publication.